Frequently Asked Questions

1. What is Veloura?

Veloura is an online fashion and beauty store offering carefully selected fashion, skincare, beauty, hair, and lifestyle essentials.

2. Where is Veloura based?

Veloura is based in Arizona, USA.

3. How long does shipping take?

Orders typically take 1–3 business days to process, followed by an estimated 5–10 business days for delivery.

4. Will I receive tracking information?

Yes. Once your order ships, you’ll receive tracking information by email when available.

5. Can I return my order?

Yes. Eligible items can generally be returned within 30 days of delivery, provided they are unused, unworn, and in their original condition.

Please check our Return & Refund Policy for complete details.

6. Can I return beauty or skincare products?

For hygiene reasons, certain beauty, skincare, fragrance, and personal-care products may not be eligible for return once opened or used.

7. What if I receive a damaged or incorrect item?

Please contact us within 7 days of delivery with your order number and clear photos of the item. We’ll review the issue and help find a solution.

8. Can I change or cancel my order?

If you need to change or cancel an order, contact us as soon as possible at [your email address]. We cannot guarantee changes or cancellations after an order has been processed or shipped.

9. What payment methods do you accept?

Available payment methods will be displayed securely at checkout.

10. How can I contact Veloura?

If you have any questions about your order or our products, contact us at:

Email: [your email address]

Our team will be happy to assist you.