Return & Refund Policy

At Veloura, we want you to love your purchase. If something isn’t right, we’re here to help.

Returns

You may request a return within 30 days of receiving your order, provided the item is unused, unworn, and in its original condition and packaging.

To start a return, please contact us at [your email address] with your order number and reason for the return.

Non-Returnable Items

For hygiene and safety reasons, certain beauty, skincare, fragrance, hair, and personal-care products may not be eligible for return once opened or used.

Sale or clearance items may also be final sale unless otherwise stated.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery. Include your order number and clear photos of the item so we can help resolve the issue.

Refunds

Once your return is received and inspected, we’ll notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method. Please allow several business days for the refund to appear, depending on your payment provider.

Return Shipping

Unless the item arrived damaged, defective, or incorrect, the customer is responsible for the cost of return shipping.

Questions?

If you have any questions about our return or refund policy, please contact us at:

Email: [your email address]

Veloura
Effortless Style. Everyday Beauty.