Shipping policy
Last updated: August 15, 2026
At Veloura, we want your order to arrive safely and as smoothly as possible. Please review the information below before placing your order.
Order Processing
Orders are typically processed within 1–3 business days after your purchase is confirmed.
Orders placed on weekends or holidays will begin processing on the next business day.
Once your order has shipped, you will receive a confirmation email with tracking information when available.
Shipping Times
Estimated delivery times may vary depending on your location, shipping method, and carrier.
Standard Shipping: 5–10 business days
Processing Time: 1–3 business days
Please note that these are estimated delivery times and are not guaranteed.
Shipping Delays
Delivery may occasionally take longer due to circumstances outside our control, including carrier delays, weather, holidays, customs processing, or other unforeseen circumstances.
If your package is delayed, please allow additional time for the carrier to complete delivery.
Tracking Your Order
Once your order has shipped, you may receive a tracking number by email. Tracking information may take some time to update after the package has been handed to the carrier.
Incorrect Shipping Information
Please make sure your shipping address is correct before completing your order.
If you notice an error, contact us as soon as possible at [your email address]. We will do our best to help, but we cannot guarantee that an address can be changed after an order has been processed or shipped.
Lost or Damaged Packages
If your package arrives damaged or appears to be lost, please contact us at [your email address] with your order number and relevant details so we can help.
International Orders
For international orders, delivery times may vary. Customers may also be responsible for customs duties, taxes, or other fees imposed by their country.
Questions About Your Order?
We're happy to help.
Veloura
Email: [your email address]
Location: Arizona, USA
Thank you for shopping with Veloura.